Privacy Policy

1. Introduction

Frankston Peninsula Roofing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you request a quote or contact us, we may collect:

• Name
• Email address
• Phone number
• Address/Service location
• Details about your roofing needs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and perform roofing services
• Communicate with you about our services
• Process payments for services rendered
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. This includes:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to show relevant advertisements

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Third-Party Services

Our website uses the following third-party services:

• Google Analytics: Website analytics
• Google Tag Manager: Tag management
• EmailJS: Contact form processing

These services have their own privacy policies governing their use of your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: